O’Reilly Auto Parts

I was doing some work on my neighbors jeep and he paid me to change out the brake rotors and pads and shocks all the way around and I get it all done and the brakes are locked up so the car wont move. It turns out they sold me the wrong brake rotors so I had to  take it all back apart and exchange them for the right ones. I had already been paid to do the work and I asked about who is going to pay me to do the work all over again and they wouldnt answer me so I said oh I see I get screwed over 
 Why not make the person there that sold me the wrong parts pay me? They have established themselves as a scumbag company that rips off their customers. I gave them the opportunity to make it right and they chose to be a pathetic joke. Everyone makes mistakes but at a business you dont make the customer pay for mistakes the store makes especially when they know they screwed up. They are no good and cant he trusted and have no place in our community.

dirtbag people that cant be trusted

To those who would consider purchasing Laclede Chain’s tire chains,
My wife purchased a brand-new set of Laclede tire chains from O'Reilly Auto Parts for a brand-new 2020 Ford Explorer. We took a trip to Mammoth Mountain in California in December 2022. On the trip we were required to install and drive on the tire chains. In route to Mammoth one of the tire chains broke and chewed up the felt fender well on our new SUV. Additionally, the remaining tire chain links broke loose and tore up the remaining fender wells. 
O'Reilly Auto Parts sold my wife the Laclede tire chains reportedly designed for the 2020 Ford Explorer. However, when confronted regarding the defective tire chains, O'Reilly Auto Parts store employees tried to blame my wife for not purchasing the right size for our SUV. After talking with the store manager, O'Reilly Auto Parts, we were able to get a refund for the defective tire chains. However, we now needed to file a complaint with Laclede Chain to repair the damage to our Explorer that did not even have 6,000 miles on it. The warranty claim was reportedly submitted, but I never heard anything back. I engaged with the O'Reilly Auto Parts store manager on multiple occasions with no updates. Finally, one year later, I must pay for the replacement parts myself, totaling $707 in repairs. All I’ve asked was for Laclede Chain to make it right and to repair the damage to my vehicle, but they were unwilling to try or even contact me regarding the issue. The O'Reilly Auto Parts store manager stopped communicating with me as well. 
Therefore, based on their unsatisfactory business practices, I will never buy nor recommend that anyone buy any Laclede Chain products. They are unwilling to standby their product and pushed the cost of their defective tire chains on to their customer, me. Lastly, Laclede Chain may not be solely at fault. O'Reilly Auto Parts should bear some of the responsibility as well for two reasons. First, they may have sold my wife the wrong part, and its employees did not verify the accurate tire chain part number to ensure they were not at fault. Second, the O'Reilly Auto Parts store corporation should carry some form of insurance to protect its customers, while forcing its suppliers to maintain reliable insurance and warranty policies. These items were not reflected in my current dealings with O'Reilly Auto Parts.
Finally, after a year of trying to make it right, I wanted to share my unsatisfactory experience with both organizations. Furthermore, I want to caution anyone in need of auto parts and more specifically tire chains to rethink purchasing items from both O'Reilly Auto Parts and Laclede Chain. There are more reputable organizations that will carry insurances and warranties to protect both their customers and their corporations. I urge anyone and everyone to purchase their automotive needs from those businesses and not O'Reilly Auto Parts and Laclede Chain. 
Respectfully sent:
Tracy

Defective Tire Chain…

I ordered Pentosin brake fluid from Oreilly’s solely because they indicated they could deliver to store next day by 3:30pm and I needed it for a job.  I stopped by the store next day at 6pm…. They did not have my order… I agreed to wait for the next day delivery.  They called me next day to inform me that they could not deliver what I already paid for… they would need to special order and I would have to pay additional $10 shipping…. I cancelled order.  False advertising screwed me over on timing for my job.  Gave them a shot….will never go to Oreilly’s again.

I ordered Pentosin brake fluid from…

My driver's car seat was ripping, therefore, I knew I needed to purchase a seat cover before it became worse.
Your Account Representative, Troy, was amazing.  He guided me to the best seat cover for my car and even put the seat cover on for me.  Now that is how you treat a customer, a lady, and an elderly person.
Troy was only helping this location since they were short-staffed.  He is from a Gainesville, GA. location.  This just goes to show, that he gives his best to O'Reilly's customers.

Best in Class

This store sold me a defective can of auto paint. They would give me no choice but to exchange it for another can of paint. I did not have time to repaint my car after picking up another can. They would not give me store credit or refund my money. I wrote to the corporation with a copy of my receipt and photo of the messy can. I did not get a response from the company.

This store sold me a defective can of…

My husband told me to go to O'Reillys and get new wiper blades and have them put them on. I thought oh my goodness. I went in the store to the wiper blade isle and entered my vehicle year and make in the machine and then became confused. A young gentleman asked if I needed help and he had me come to the front desk where he brought up my cars info then gave me a price range, I chose the blades and payed and he politely took them to me car where he pleasantly installed them. I will obviously return after receiving such kind and courteous help.

Great Customer Service

Really like this auto store - they even have a Tools for Lend program which can really help out if you need an expensive tool for a one time job.  Return policy is great and people that work there are knowledgeable

Really like this auto store

Our O'Reillys at University Village was FANTASTIC!  I went in for wiper blades of which they offered to install.  I realized after I left that I’d given them the wrong year for my car so the blades were scraping.  I went back and apologized. They exchanged them and put on the new ones!  Then I teased that I also needed a headlight, which they promptly replied that they do that too!  The manager Jeff and the co worker Taylor were great!

Our O'Reillys at University Village was FANTASTIC!

I placed an order, online, for my Daughter so she could go to her local store and pick up a battery.  I placed the order at 11:56am, called the store Manager about the order and my Daughter headed to that store to pick up the battery.  But when she got to the store, the order had not been finalized through O'Reilly online and required me to call an 800 number to proceed, all in the name of "SECURITY" they claimed.  It is not up to O'Reilly to decide how I pay for the order...that is between me and my credit card company.  With the thousands of dollars my Husband and I spend yearly at O'Reilly and have this issue arise means we will NEVER buy anything again.  NAPA is right down the road.

Waste of time ordering online with O'Reilly

Entered the store in Weslaco, TX never greeted. I woke up Mario at the counter and interrupted his daydreaming I guess. I asked for wiper blades for my Prius and asked if he could install to which he grumbled something back under his breath to which    I was sorry   I stopped here. I paid for the blades, and he let them set on the counter and started waiting on everyone (Hispanic) that walked through the door. I grabbed the blades and walked out , thanking him for NO service.
OK, Back to Amazon from now on.

Entered the store in Weslaco

i wrote a review and said: they were out of O'Reilly oil and when I wrote a review they wrote back 'Unfortunately, it did not meet all of our website guidelines' wow stupid bot responses.

then you blocked me from responding

i wrote a review and you blocked me

If there is a more sexist or racist retailer in the world I haven't found it.  O'Reilly is still the good ole boys club. When I started at my store, there were three females: The Store Manager, another female counter person, and a female delivery driver.  All three were exceptional at what they did.  The store manager had the highest store audit score in the district, which is their measuring stick for performance of the manager.  Within a few months,  the district manager forced our store manager out and demoted her without a reason.  It didn't take long before the other two females resigned as the workplace became hostile.  I couldn't stand the way these employees were treated, so I resigned too.  I hope the company realizes it takes more than a warehouse full of parts, it takes people!!!

Employees are not important!!!

I purchased brake-pads and was told that they come with lifetime warranty and\or free exchange.   I have done this in the past with my other vehicles.  This time, my brake pads were not exchanged and was accused of trying to sell them elsewhere,... if exchanged. Who does that??? Will not purchase anything from them if they can not stick by what they say for warranty.

I purchased brake-pads and was told…

During the transition from Kragen to O'reilly auto, I bought some parts online with the promise I could return them in store if necessary. Never using the parts, I attempted to return them to a local store. (Mountain, ontario, California) They said they needed paperwork, which I provided, but they were still unable to refund my money. After four trips back to the store with various printouts from the online transaction they were still unable, and unwilling to accept their parts back. When asked for a managers or owners phone number, they said they were corporate owned, and there was no one to contact. In disgust, and frustration, I threw the $20 of parts in the trash, and ended my years long relationship with Kragen auto that day.

During the transition from Kragen to…

Today I brought a battery from my golf cart (full size like a car battery) into the O'Reilly store on Bell Av. in Surprise Arizona.  The battery is quite heavy especially for a 73 year old.  I struggled getting it out of my car and especially trying to get into the door of the store.  To my surprise when I entered the store I found 2 young men employees watching my every move, when I finally got through the door one of the men slapped the counter and said "put-er" right here.  I did.  I bought my new battery and repeated my actions struggling to get back out the door and into my car carrying the battery!  I guess they were too busy watching me to help.  a sorry crew you have there Mr. O'Eeilly.

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